To better understand, let’s define what a resource account is: a resource account is an object in Azure Active Directory (AD) representing resources, such as conference rooms and voice applications (call queues and auto attendants). When an incoming call lands on, say, a virtual receptionist, the call is received on a resource account and then put in a queue or transferred to an operator based on predefined rules.
Let’s delve into how to assign a phone number to a resource account in Teams effectively.
Prerequisites:
Before we proceed with the steps to assign a phone number to a resource account, ensure that the following prerequisites are met:
- Your Teams account has adequate permissions. You must be in the role of Teams Service Administrator or Teams Communications Administrator.
- You have a Direct Routing or Calling Plan.
- Your resource account has been created, either with PowerShell commands or through the Teams Admin Center.
- A valid phone number is available. It should be either a Teams Calling Plan phone number or Direct Routing phone number.
Steps to Assign a Phone Number to a Resource Account:
Via Direct Routing:
- Acquire Phone Number and Resource Account: You first need to acquire a phone number and create a resource account. You can do this through the Teams Admin Center or with PowerShell.
- Assign Phone Number to Resource Account: You can use the ‘Set-CsPhoneNumber’ cmdlet to assign the phone number to the resource account. Example:
Set-CsPhoneNumber -Identity “PhoneNumber” -PhoneNumber “PhoneNumber” -PhoneNumberAssignmentType CallingPlan
Via Telephone Number:
- Acquire Phone Number: You first need to acquire a telephone number. You can do this through the Teams Admin Center or with PowerShell.
- Assign Phone Number to Resource Account: Use the ‘Set-CsPhoneNumber’ cmdlet to assign the phone number to the resource account. Example:
Set-CsPhoneNumber -Identity “PhoneNumber” -PhoneNumber “PhoneNumber” -PhoneNumberAssignmentType DirectRouting
Do remember that when you assign a phone number, it takes approximately one hour for the changes to take effect.
Conclusion:
Assigning a phone number to a resource account provides you with the flexibility to manage incoming calls through settings like auto attendants and call queues in the Teams environment. Becoming proficient in handling resource accounts is a significant milestone in the journey to mastering the MS-700 exam. Good luck with your certification!
Practice Test
Multiple Choice: In Microsoft Teams, can you assign a phone number to a resource account?
- a) Yes
- b) No
- c) Only with a premium account
Answer: a) Yes
Explanation: In Microsoft Teams, phone numbers can indeed be assigned to resource accounts. These resource accounts represent services, like auto attendants and call queues.
True or False: It is necessary to assign a phone number to a resource account within Microsoft Teams.
Answer: False
Explanation: While a phone number can be assigned to a resource account in Microsoft Teams, it is not a necessity. It is only required for specific services such as calling queues or auto attendants.
Multiple Choice: Which of the following types of accounts can you assign a phone number to in Microsoft Teams?
- a) Individual user accounts
- b) Resource accounts
- c) Both individual user and resource accounts
Answer: c) Both individual user and resource accounts
Explanation: You can assign a phone number to both individual user accounts and resource accounts in Microsoft Teams.
Multiple Choice: What functionality does assigning a phone number to a resource account in Microsoft Teams enable?
- a) Ability to monitor resource usage
- b) Caller ID display for Teams users
- c) The operation of services like auto attendants or call queues
Answer: c) The operation of services like auto attendants or call queues
Explanation: When a phone number is assigned to a resource account, it enables the operation of voice applications like auto attendants or call queues in Microsoft Teams.
True or False: When you assign a phone number to a resource account, anyone who calls that number will directly reach the Teams user associated with that resource account.
Answer: False
Explanation: Assigning a phone number to a resource account directs calls to the services associated with the account, such as an auto attendant or a call queue. They usually do not directly connect to an individual Teams user.
Multiple Choice: Which specific roles are allowed to assign a phone number to a resource account in Microsoft Teams?
- a) Teams Service Administrator
- b) Teams Communication Administrator
- c) Global Administrator
- d) All of the above
Answer: d) All of the above
Explanation: Teams Service Administrator, Teams Communication Administrator, and Global Administrator all have the necessary permissions to assign a phone number to a resource account in Microsoft Teams.
True or False: Direct phone numbers can be assigned to resource accounts in all countries.
Answer: False
Explanation: Not all countries or regions support the functionality of directly assigning phone numbers to resource accounts.
Multiple Choice: Resource accounts that represent auto attendants and call queues can have _______ assigned to them.
- a) Direct Routing phone numbers
- b) Calling Plan phone numbers
- c) Operator Connect phone numbers
- d) All of the above
Answer: d) All of the above
Explanation: The resource accounts that represent services like auto attendants and call queues can have any type of number (Direct Routing, Calling Plan, or Operator Connect) assigned to them.
True or False: Resource accounts can only communicate with other Teams users within the same organization.
Answer: False
Explanation: Resource accounts are not limited to internal communication. They can also interact with external users, especially when they are associated with an inbound calling service.
Multiple Choice: What type of license is required to assign a phone number to a resource account in Microsoft Teams?
- a) Microsoft 365 Phone System – Virtual User
- b) Microsoft 365 Business Basic
- c) Microsoft 365 E3
- d) Microsoft 365 F3
Answer: a) Microsoft 365 Phone System – Virtual User
Explanation: The Microsoft 365 Phone System – Virtual User license needs to be assigned to the resource account before you can assign a phone number to it.
Interview Questions
What is a resource account in Microsoft Teams?
A resource account in Microsoft Teams is a non-user entity associated with a specific service such as auto attendants or call queues. It can be assigned a phone number in Teams allowing call routing functionality.
What are the prerequisites for assigning a phone number to a resource account?
The prerequisites for assigning a phone number to a Teams resource account include: having assigned phone system and calling plans licenses to the resource account, having a calling plan available, and having a Microsoft 365 or Office 365 organization and Teams.
How to assign a phone number to a resource account?
To assign a phone number to a resource account:
– Sign in to the Teams admin center.
– In the left navigation, go to Voice > Direct Routing, and select the SBCs tab.
– Select the SBC that you want to assign a phone number to.
– Under Assigned phone numbers, choose Add.
– Under Add a phone number, enter the phone number to be assigned and select Add.
Why would you assign a phone number to a resource account?
Assigning a phone number to a resource account allows enterprises or organizations to integrate external phone lines with their Teams environment, especially for services such as call queues and auto attendants.
In which admin portal do you assign a phone number to a resource account?
You assign a phone number to a resource account in the Teams admin portal.
What services often require a phone number assigned to a resource account?
The services that often require a phone number to be associated with a resource account are auto attendants and call queues in Teams.
Is it possible to change the phone number assigned to a resource account?
Yes, a different phone number can be assigned to the resource account by removing the existing phone number and assigning a new one through the Teams admin center.
What licenses are necessary to assign a phone number to a resource account?
A phone system and a calling plan licenses are necessary to assign a phone number to a resource account.
Can a resource account have more than one phone number?
No, a resource account can be assigned only one phone number.
What happens to calls when a phone number is assigned to a resource account?
When a phone number is assigned to a resource account, calls made to that phone number go directly to associated services like an auto attendant or call queue, allowing efficient management of inbound calls.
Why might a resource account phone number assignment fail?
The phone number assignment might fail if the resource account does not have the necessary licenses assigned, if the phone number is already assigned to another user or resource account, or due to other misconfigurations.
extutorials.com