To assign a phone number to a user in Microsoft Teams, navigate to the Microsoft Teams Admin Center and follow these steps:
- Navigate to Users.
- Click on the user to whom you want to assign the phone number.
- On the user details page, click on “Assign Phone Numbers” within the user’s calling plan.
- Browse and select the phone number, then hit apply.
Please note that the “Assign Phone Numbers” option will only appear if a calling plan and a phone system license are assigned to the user.
Changing a Phone Number for a User
If a user changes location or you wish to reallocate numbers across your staff, follow these steps to change a user’s phone number:
- Follow the same steps as above to go to the user’s details page.
- Under “Assigned Phone Numbers”, available next to the user’s calling plan, click on “edit”.
- Browse and select the new phone number from the pool and remove the old one, then hit apply.
Removing a Phone Number from a User
To remove a phone number from a user in Microsoft Teams:
- Go to the user’s details page as described above.
- Under “Assigned Phone Numbers”, available next to the user’s calling plan, click “edit”.
- Deselect the assigned phone number and confirm the changes by hitting apply.
Points to Remember
Always remember that the user must first be assigned a Phone System license and a Calling Plan license before a phone number can be assigned. Here are the detailed steps:
- Navigate to Users in the Microsoft Teams Admin Center.
- Find and select the specific user.
- Within the licenses and apps, assign a “Phone System” and “Calling Plan” licenses.
- Only then could you assign a phone number as per the above-mentioned steps.
Remember, being versatile in managing user configurations, particularly in assigning, changing, and removing the phone numbers of users, ensures efficient communication and streamlined operations within Microsoft Teams. As you prepare for your MS-700 exam, acquiring and mastering these skills will be crucial to demonstrate your ability to manage Microsoft Teams effectively.
Practice Test
Single Select: What is the first step to assign a phone number to a user in Microsoft Teams?
- a) Locate the user profile
- b) Log in to the Microsoft Teams admin center
- c) Go directly to the ‘Assign Numbers’ option
- d) Click on the ‘Users’ option
Answer: b) Log in to the Microsoft Teams admin center.
Explanation: The first operation should be navigating to the Microsoft Teams admin center. From there, you’ll be able to locate the user and assign them a phone number.
True/False: To change a user’s phone number in Microsoft Teams, you have to delete the user’s account and create a new one.
Answer: False.
Explanation: To change a user’s phone number, you do not need to delete their account. You can make these changes directly from the Microsoft Teams admin center.
Single Select: What level of permissions do you need to assign, change or remove a phone number from a user in Microsoft Teams?
- a) Only the User Permission
- b) Only the Global Permission
- c) Either the User or Global Permission
- d) No specific permission needed
Answer: b) Only the Global Permission.
Explanation: When it comes to assigning, changing, or removing phone numbers, only those with Global Permissions are authorized to execute these actions.
Single Select: Can you assign the same phone number to multiple users simultaneously?
- a) Yes
- b) No
Answer: b) No.
Explanation: Each phone number assigned in Microsoft Teams must be unique to each user. You can’t use the same phone number for two or more users at the same time.
True/False: An assigned phone number can be removed from a user in Microsoft Teams by any other user.
Answer: False.
Explanation: Only an admin with the necessary permission level can remove an assigned phone number from a user in Microsoft Teams.
Single Select: After removing an assigned phone number from a user, the phone number will be immediately available to assign to another user.
- a) True
- b) False
Answer: a) True.
Explanation: As soon as a phone number is removed from a user in Microsoft Teams, it becomes available for assignment to another user.
Multiple Select: What are the steps necessary to change a user’s phone number in Microsoft Teams?
- a) Login to the Microsoft Teams Admin Center
- b) Navigate to the ‘Teams’ section
- c) Remove the current number
- d) Assign a new number
Answer: a) Login to the Microsoft Teams Admin Center, c) Remove the current number, d) Assign a new number.
Explanation: In order to change a phone number, you need to login to the admin center, remove the currently assigned number, and assign a new number to the user.
True/False: You can assign, change, and remove phone numbers from users using PowerShell.
Answer: True.
Explanation: PowerShell is a powerful scripting tool that allows admins to conduct a wide range of administrative tasks in Microsoft Teams, including managing user phone numbers.
Multiple Select: What can you do with Direct Routing in Microsoft Teams?
- a) Assign a number to a user
- b) Connect the user’s phone system to Teams
- c) Remove a number from a user
- d) Connect the user’s email to Teams
Answer: a) Assign a number to a user, b) Connect the user’s phone system to Teams, c) Remove a number from a user.
Explanation: Direct Routing is a feature in Teams that allows you to connect your on-premises telephony infrastructure to Microsoft Teams, assign numbers and manage them.
True/False: The Teams PowerShell Module does not support assigning, changing or removing of phone numbers from users.
Answer: False.
Explanation: Teams PowerShell Module can indeed be used for managing user phone numbers, among other administrative tasks.
Interview Questions
How can you assign a phone number to a user in Microsoft Teams?
You can assign a phone number to a user in Microsoft Teams by navigating to the Teams admin center, selecting Voice > Direct Routing, and then assigning the appropriate number to the user’s account.
Where is the option in the Teams Admin Center to change a user’s phone number?
To change a user’s phone number, you need to go to Teams admin center > Users, select the specific user, then click Edit next to the phone number, update it, and finally click Apply.
Can a phone number be removed from a user’s Microsoft Teams account?
Yes, a phone number can be removed from a user’s Microsoft Teams account in the Teams admin center by selecting the user and clicking Edit next to the phone number, then clear the field and click Apply.
Is it possible to assign the same phone number to multiple users in Microsoft Teams?
No, a unique phone number must be assigned to each user in Microsoft Teams.
What privilege does an admin need to be able to change a user’s phone number in Teams?
In order to change a user’s phone number in Teams, the admin needs to have Teams Communications Support Engineer or Teams Communications Support Specialist privileges.
Do users need any special licenses to be assigned a direct phone number in Teams?
Yes, in order for a user to be assigned a direct phone number in Teams, they need either a Microsoft 365 Phone System, Business Voice or Enterprise Voice license per user.
Can a user themselves change their own phone number in Microsoft Teams?
No, only an administrator with the necessary privileges can assign, change, or remove a phone number for a user in Microsoft Teams.
What happens to the call history when a phone number is changed for a user?
When a user’s phone number is changed in Microsoft Teams, their respective call history is retained and available.
How quickly does a change to a user phone number take effect in Microsoft Teams?
Changes to a user’s phone number typically take effect immediately, but it may take up to 24 hours for the changes to propagate throughout the system.
Can a device be assigned a phone number in Microsoft Teams?
Yes, in Microsoft Teams, an admin can assign a phone number to a conference room or physical device.
How can a user check their assigned phone number in Microsoft Teams?
Users can check their assigned phone number in Microsoft Teams by going to the Teams app, click on your profile picture at the top of the app, then selecting the Settings > General. Your phone number will be listed under ‘My account’.
If you remove a phone number from a user in Teams, what happens to the number?
When you remove a phone number from a user in Teams, the number goes back into the pool of numbers available for assignment.
What type of phone numbers can you assign to users in Microsoft Teams?
In Microsoft Teams, you can assign Direct Inward Dialing (DID) numbers, toll-free numbers, or service numbers (designed for services like Audio Conferencing in Microsoft 365, auto attendants, or call queues) to users.
How to confirm that you have successfully assigned a phone number to a user?
You can confirm that you have successfully assigned a phone number to a user by going to Teams admin center > Users, select the specific user, the phone number assigned will be displayed in their profile information.
Can a user have multiple phone numbers assigned to them in Microsoft Teams?
No, in Microsoft Teams, each user can only have one direct phone number assigned to them.
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