The Microsoft Call Quality Dashboard (CQD) is an effective tool that allows IT admins to monitor and identify call quality issues in Microsoft Teams and Skype for Business Online. One key element of CQD is the Tenant Data Upload functionality, allowing you to add additional contextual information to your call and session data. This information includes network parameters such as subnets, buildings, and campuses, which can be very useful when troubleshooting network-related call quality problems.
In this article, we are going to cover how to configure Tenant Data Upload in Microsoft Call Quality Dashboard.
Configuring Tenant Data Upload in CQD
1. Upload Building Data
Building data is critical to get full advantage of the Tenant Data Upload feature. It helps in identifying the location of the network issues. To upload building data you need to provide certain column headers in a CSV file. These are –
BuildingName (Required), Street, City, State, Country or Region (Required), PostalCode, CompanyName (Required), Latitude, Longitude
Note: While ‘BuildingName,’ ‘Country or Region,’ and ‘CompanyName’ are required, the rest of the fields are optional but recommended.
2. Upload Subnet Data
Similar to building data, you’ll need to upload subnet data to assist in the identification of any network issues. This can be done by using a CSV file and using the column headers –
Subnet (Required), SubnetMask (IPv4 Only and Required for IPv4 subnet), IPAddress (IPv6 only and Required for IPv6 subnet), BuildingName (Required)
Note: Both IPv4 and IPv6 addresses are supported with slightly different requirements.
Once you’ve configured the above CSV files, you’re now ready to upload them to CQD.
Uploading the files to CQD
- Navigate to the CQD portal at cqd.teams.microsoft.com.
- Click ‘Settings,’ then select ‘Data upload.’
- Click ‘Upload new file,’ and then choose the Building data CSV file. The Building data file must be uploaded before the Subnet data file because each Subnet is associated with a Building.
- Once uploaded, select ‘Next,’ verify the information, and if everything appears correct, click ‘Submit.’
Repeat these steps for the Subnet data CSV file. In general, the data will be available in CQD within a few hours, but certain scenarios may require up to two days to process.
Updating Tenant Data
It’s essential to keep your tenant data up-to-date to capture changes in your network, such as new buildings or subnets. Update your tenant data by repeating the upload process using new CSV files containing your updated data. Old records will be replaced with the newly uploaded data.
In conclusion, uploading and maintaining tenant data within the Microsoft CQD is a crucial step in leveraging the full potential of the dashboard. This process not only allows for advanced troubleshooting and issue detection but also empowers administrators to get a comprehensive view of network quality, performance, and trends across their Microsoft Teams and Skype for Business Online deployments. Thus, it becomes an essential skill on the radar of anyone preparing for MS-700 Managing Microsoft Teams exam.
Practice Test
True or False: The Microsoft Call Quality Dashboard requires data from all Teams users to function properly.
- True
- False
Answer: True
Explanation: The dashboard relies on data from all Teams users in order to accurately assess call quality and highlight any issues that might be affecting user experience.
Which of the following options is correct regarding tenant data upload in Microsoft Call Quality Dashboard?
- A. Users can upload data manually
- B. Data is automatically uploaded from Microsoft Teams
- C. Uploading of Tenant data is not supported
- D. The dashboard only uses data from Skype for Business
Answer: B. Data is automatically uploaded from Microsoft Teams
Explanation: The Microsoft Call Quality Dashboard uses data that is automatically uploaded from Microsoft Teams.
True or False: Microsoft Call Quality Dashboard only reports on the previous day’s data.
- True
- False
Answer: False
Explanation: The Microsoft Call Quality Dashboard provides a historical view of call quality, usage, and reliability data.
Which of the following is a requirement for configuring tenant data upload in Microsoft Call Quality Dashboard?
- A. User must have Skype for Business admin role
- B. User must have Teams admin role
- C. User must have SharePoint admin role
- D. User must have Office 365 admin role
Answer: B. User must have Teams admin role
Explanation: To configure tenant data upload in the Microsoft Call Quality Dashboard, a user must be a Teams admin in the organization.
Multiple Select: What types of reports can be generated in Microsoft Call Quality Dashboard?
- A. User Activity reports
- B. Audio Quality reports
- C. Video Quality reports
- D. Email Activity reports
Answer: A, B, C. User Activity reports, Audio Quality reports, Video Quality reports
Explanation: The dashboard generates many types of reports that assess call quality, including User Activity, Audio Quality, and Video Quality reports.
True or False: Microsoft Call Quality Dashboard only analyzes incoming calls.
- True
- False
Answer: False
Explanation: The dashboard analyzes both incoming and outgoing calls to provide a comprehensive view of call quality.
Single Choice: What is the purpose of Microsoft Call Quality Dashboard?
- A. To monitor email activity
- B. To monitor call quality in Microsoft Teams
- C. To monitor document sharing in SharePoint
- D. To monitor user activity in Office 365
Answer: B. To monitor call quality in Microsoft Teams
Explanation: The Microsoft Call Quality Dashboard is specifically designed to monitor, track, and manage call quality in Microsoft Teams.
Multiple Select: What types of filters can be applied in the Microsoft Call Quality Dashboard?
- A. Date filter
- B. User filter
- C. Call type filter
- D. Document type filter
Answer: A, B, C. Date filter, User filter, Call type filter
Explanation: Various filters can be applied within the dashboard to narrow down and analyze specific data, including Date, User, and Call type.
True or False: Setting up dashboard access is a prerequisite for configuring tenant data upload in the Microsoft Call Quality Dashboard.
- True
- False
Answer: True
Explanation: Dashboard access must be set up prior to configuring tenant data upload to ensure the data can be accessed and analyzed correctly.
Single Choice: Who can configure tenant data upload in Microsoft Call Quality Dashboard?
- A. Teams users
- B. Microsoft Support
- C. Teams admin
- D. Site admin
Answer: C. Teams admin
Explanation: Only a Teams admin has the necessary privileges to configure tenant data upload in the Microsoft Call Quality Dashboard.
Interview Questions
What is the first step in configuring Tenant Data Upload in Microsoft Call Quality Dashboard?
The first step is to Gain access to Teams PowerShell and sign in.
What are some of the requirements to upload data to Microsoft Call Quality Dashboard CQD?
To upload data to CQD you need a Global Administrator account, Office 365 account, and assigned Teams Communications Administrator role.
How do you check if your system meets all the necessary requirements for uploading data to CQD?
Upon logging in, you will find a checklist of system requirements on the homepage. Make sure all requirements are checked to proceed.
How often does data upload when using the Microsoft Call Quality Dashboard?
By default, the data upload happens every day. However, it can be configured to upload at different time intervals.
What command can you use to enable the Tenant Data Upload in Microsoft Call Quality Dashboard?
You can use the command ‘Set-CsCqdDataUploadPolicy -Identity global -AllowDataUpload $true’ to enable Tenant Data Upload.
In what situations can you use the ‘Upload-TenantData’ command?
The ‘Upload-TenantData’ command can be used when you need to manually upload data from the call records.
Can the Tenant Data Upload process be automated?
Yes, the Tenant Data Upload process can be scheduled to run regularly without manual intervention using Windows Task Scheduler.
What is the command to check the status of data upload in the Microsoft Call Quality Dashboard?
The command ‘Get-CsCqdDataUploadStatus’ can be used to check the status of data uploading.
What are the prerequisites for using Upload-TenantData cmdlet?
You need to make sure you have Teams PowerShell Module installed and that you are logged in as the Teams Communications Administrator.
Can I upload data from a specific range or time period?
Yes, you can specify a specific range or time period by using ‘-StartDate’ and ‘-EndDate’ parameters while using the Upload-TenantData command.
What is the maximum data retention period in the Call Quality Dashboard?
The maximum data retention period in the Call Quality Dashboard is 13 months.
Is it possible to filter specific types of call data when uploading to the CQD?
No, it is not possible to filter specific types of call data when uploading. CQD processes and shows all available data from call records.
What command is used to cancel a data upload in progress?
Use the ‘Stop-CsCqdDataUpload’ command to cancel an ongoing data upload.
What happens if an error occurs during the data upload process?
The system will stop the data upload process and an error message describing the problem will be logged.
What is the purpose of the ‘-Force’ parameter in the Set-CsCqdDataUploadPolicy cmdlet?
The ‘-Force’ parameter is used to skip user confirmation that typically appears in the PowerShell command.
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