Managing resources is a crucial aspect of MS-700: Managing Microsoft Teams. This exam encapsulates all tasks related to setting up, deploying and managing Microsoft Teams in an organizational environment. One of the vital topics is creating and managing resource accounts. This article aims to provide a comprehensive overview of this task.
What are Resource Accounts?
Resource accounts in Microsoft Teams are basically virtual accounts associated with particular services. They are generally utilized for the configuration of call queues and auto attendants in Teams. These service-specific accounts enable these services to have a specific identity within Teams. Resource accounts can either be organized as non-user or user-associated accounts.
Creating Resource Accounts
Creating resource accounts requires both Teams and PowerShell. Here are step-by-step instructions you can follow:
- Open PowerShell and connect to Teams by entering the command:
Powershell
Connect-MicrosoftTeams - After successful connection, create a resource account using this command:
Powershell
New-CsPhoneNumberAssignment -Identity testresourceaccount@msteams.net -PhoneNumber +12065551234Make sure to replace the email address and phone number with your specifics.
Managing Resource Accounts
The management of resource accounts involves various tasks such as assigning a phone number, enabling or disabling for Direct Routing, and deleting a resource account.
- Assigning a Phone Number
- Enabling or Disabling a Resource Account for Direct Routing
- Deleting a Resource Account
You can assign a phone number to a resource account by using the following command:
Powershell
Set-CsPhoneNumber -Identity +12065551234 -PhoneNumberApplicationId testresourceaccount@msteams.net
Here, the identity refers to the phone number applied to the resource account specified in the PhoneNumberApplicationId parameter.
You may want to enable or disable the resource account for Direct Routing. Here’s how you can do it:
Powershell
Set-CsPhoneNumber -Identity +12065551234 -PhoneNumberApplicationId $null
In this case, setting the PhoneNumberApplicationId parameter to $null effectively disables the resource account for Direct Routing.
If you need to delete a resource account, use the following command:
Powershell
Remove-CsPhoneNumber -Identity +12065551234
Again, the identity refers to the phone number associated with the resource account.
Conclusion
In conclusion, creating and managing resource accounts in Microsoft Teams is a critical part of managing an organization’s Teams environment. Resource accounts provide necessary identities to different services within Teams. Effective management of resource accounts encompasses various tasks like assigning phone numbers, enabling/disabling for Direct Routing, and deleting accounts. Each of these tasks can be easily executed through PowerShell scripting, offering a quick and efficient method of managing your resource accounts for Microsoft Teams.
Practice Test
True or False: Resource accounts in Microsoft Teams require a paid license to use.
- True
- False
Answer: True.
Explanation: While Microsoft Teams themselves is free to use, resource accounts require a paid license.
Which of these are important steps in creating a resource account?
- a. Assign a resource account license
- b. Delegate permissions to the resource account
- c. Assign a user to manage the account
- d. All of the above
Answer: d. All of the above.
Explanation: All of these steps are part of creating a resource account, as it needs a license to function, permissions to perform actions, and a user to manage it.
True or False: Only administrators can create and manage resource accounts.
- True
- False
Answer: True.
Explanation: As it involves account management and permissions, only users with admin access can create and manage resource accounts.
True or False: A resource account requires a separate phone system license.
- True
- False
Answer: True.
Explanation: A resource account, particularly one used for call queues and auto attendants, will need a separate phone system license.
What is the PowerShell command to create a new resource account?
- a. New-CsPhoneNumber
- b. New-CsResourceAccount
- c. New-ResourceAccount
- d. Create-ResourceAccount
Answer: b. New-CsResourceAccount.
Explanation: The New-CsResourceAccount command in PowerShell is used to create a new resource account in Microsoft Teams.
True or False: Once a resource account is created, its settings cannot be changed.
- True
- False
Answer: False.
Explanation: Administrators can modify the settings of a resource account after it has been created.
In Microsoft Teams, what is the purpose of a resource account?
- a. To hold meetings
- b. To manage resources like call queues and auto attendants
- c. To chat with other users
- d. None of the above
Answer: b. To manage resources like call queues and auto attendants.
Explanation: Resource accounts are primarily used for managing resources like call queues and auto attendants in MS Teams.
Resource accounts can be managed using which of the following tools?
- a. Teams Admin Center
- b. Azure Portal
- c. PowerShell
Answer: All of the above
Explanation: Managing resource accounts can be done using the Teams Admin Center, Azure Portal or using PowerShell.
True or False: You can assign a resource account to multiple users.
- True
- False
Answer: True.
Explanation: A resource account can be delegated to multiple users, allowing them to use the resource account to manage calls and other features.
True or False: A different Microsoft 365 or Office 365 license is not required to create resource accounts.
- True
- False
Answer: False.
Explanation: Creating resource accounts requires a different Microsoft 365 or Office 365 license.
Interview Questions
What is a resource account in Microsoft Teams?
A resource account in Microsoft Teams is a special type of account that can be assigned to services like Call Queues or Auto Attendants in Microsoft 365 for voice routing.
How do you create a resource account?
You can create a resource account through the Microsoft Teams Admin center. From there, go to Org-wide settings > Resource accounts and then click on “+ Add”.
How would you assign a phone number to a resource account?
In order to assign a phone number to a resource account, you need to navigate to Voice > Direct routing, and then, select the resource account and click on “Assign/unassign”.
What are the purposes of resource accounts?
Resource accounts are mainly used for voice routing in Microsoft Teams. For example, they can be assigned to services like Call Queues or Auto Attendants to provide enterprise voice features.
Can you delete a resource account?
Yes, a resource account can be deleted. However, it’s important to ensure that the resource account is not assigned to any service before attempting to delete it.
How could you assign a calling plan in a resource account?
To assign a calling plan to a resource account, navigate to the Teams Admin center, select Voice > Direct routing, choose the resource account, and then from there, you’ll have the option to assign a calling plan.
How do you modify a resource account in Microsoft Teams?
To modify a resource account, go to the Microsoft Teams Admin center > Org-wide settings > Resource accounts. From here, you can select the account and make necessary changes.
What roles can manage resource accounts in Microsoft Teams?
Global administrators and Teams service administrators can manage resource accounts in Microsoft Teams.
Can a resource account have multiple calling plans assigned to it?
No, a resource account can only have one calling plan assigned to it at a time.
How do you troubleshoot issues with resource accounts?
To troubleshoot issues with resource accounts, you can use the Teams PowerShell module to verify configuration settings. The Teams admin center is also often helpful for troubleshooting.
Can you rename existing resource accounts?
Yes, it’s possible to rename an existing resource account. You would need to make this change through the Teams admin center.
Can a resource account be assigned to more than one service?
No, a single resource account can be assigned only to one service – either Auto Attendant or Call Queue.
Can a resource account be used for both Microsoft Teams and Skype for Business Online?
Yes, a resource account can be used with both Microsoft Teams and Skype for Business Online, as long as the resources are not assigned to different services at the same time.
What type of email is used when creating a resource account?
It’s mandatory to use resource account’s primary email ID while creating a new resource account. This email ID can be up to 64 characters long and needs to be unique.
Is it necessary to assign a license to a resource account for it to function properly?
Yes, in order for the resource account to function properly, it needs to have a license assigned to it based on the calling capabilities it is going to have.
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