Monitoring and reporting on voice and meeting quality is a crucial part of the responsibilities for a Microsoft Teams Administrator, particularly in preparation for the MS-700 Managing Microsoft Teams exam. As a Teams administrator, understanding and managing the quality of calls and meetings is an integral part of maintaining efficient communication processes. Through Microsoft Teams, administrators can monitor and report on the call quality dashboard (CQD), voice quality measures, and user feedback.
Call Quality Dashboard (CQD)
CQD provides administrators with insights and trends about call and meeting quality in Teams. This application in the Microsoft 365 suite allows administrators to look at aggregate data and drill down into individual call records. Administrators can run detailed reports that provide specifics about network connectivity, call reliability, and device usage.
To effectively use CQD, one must understand the measurements and classifications it offers:
- Volume metrics include the number of total calls, failed calls, poor calls, and more. This permits administrators to identify the percentage of poor and dropped calls.
- Quality metrics include metrics that monitor stream quality like average Jitter, packet loss, and round-trip time. These metrics help in identifying issues related to network infrastructure and configuration.
User Feedback
Microsoft Teams has an inbuilt User Voice feature that collects essential feedback about call/meeting experiences. After a meeting or call, participants can rate their experience and provide comments. Admins can monitor these ratings and comments via the Teams admin center.
Voice Quality Metrics
A key aspect of administering Teams includes monitoring voice quality metrics. Essentially, Teams administrators must be able to effectively evaluate and regulate the audio quality of calls to ensure seamless communication between users. Teams provide various metrics for voice quality that include:
- Network Jitter: The variation in delay of received packets. The smaller the jitter, the better the audio quality.
- Packet Loss Rate: The percentage of packets lost compared to the total packets sent. A lower rate signifies greater audio quality.
- Round Trip Time: The time it takes to send a signal and get an acknowledgment. A shorter round-trip time indicates a more efficient network.
Example:
Call Detail Records (CDR) provide valuable insights about individual call records. For instance, suppose the CDR for a particular user shows high network jitter in multiple calls. In this case, admins must investigate the user’s network conditions or the devices being used.
One way to manage voice quality is by implementing Network Quality of Service (QoS) policies. Here’s a simple PowerShell script example to create a QoS policy:
New-CsTeamsNetworkConditionPolicy -Identity PoorNetworkCondition -Latency 100 -PacketLoss 10 -Jitter 20
By understanding these aspects and being able to report on voice and meeting quality, admins can proactively fix issues, improve network performance, and optimize user experiences. Ultimately, mastering these skills will be handy for successfully passing the MS-700 Managing Microsoft Teams exam. Remember, the key is to practice and familiarize yourself with the tools and metrics available.
Practice Test
True/False: The call quality dashboard (CQD) in Microsoft Teams can help you monitor and improve the call and meeting quality.
- True
- False
Answer: True
Explanation: The call quality dashboard provides insights into the quality of calls and meetings in Microsoft Teams which aids in monitoring and improving the quality.
Multiple Choice: Which tool is not used to monitor and report voice and meeting quality in Microsoft Teams?
- A. Call Quality Dashboard
- B. Microsoft Teams Admin Center
- C. Microsoft Excel
- D. Network Planner
Answer: C. Microsoft Excel
Explanation: Microsoft Excel is a spreadsheet program not part of the Microsoft Teams admin suite while the other three are tools provided by Microsoft to monitor and report on voice and meeting quality.
True/False: In the Microsoft Teams admin center, there is no way to view the call analytics for a user.
- True
- False
Answer: False
Explanation: Call analytics for users can be accessed via the Microsoft Teams admin center, providing detailed insights into call quality and meeting performance for individual users.
Multiple Choice: The Call Quality Dashboard in Microsoft Teams delivers which type of analytics?
- A. Real-time analytics
- B. Predictive analytics
- C. Historical analytics
- D. User analytics
Answer: C. Historical analytics
Explanation: The Call Quality Dashboard in Microsoft Teams provides data to understand networks, systems and their behaviors in the past, thus it provides historical analytics.
True/False: Utilizing the Network Planner in the Microsoft Teams Admin Center will require data input on number of users and their locations.
- True
- False
Answer: True
Explanation: The Network Planner uses inputs such as the number of users and their locations to calculate network requirements for Teams voice and meeting quality.
Multiple Choice: Which type of system needs to perform adequately for optimal voice and meeting quality in Microsoft Teams?
- A. Operating System
- B. Networking System
- C. File System
- D. Database System
Answer: B. Networking System
Explanation: Microsoft Teams voice and meeting quality depend on the performance of the networking system which incorporates a stable internet connection and well-configured infrastructure.
True/False: Network assessment is not a critical part in ensuring optimal voice and meeting quality in Microsoft Teams.
- True
- False
Answer: False
Explanation: Network assessments are vital in understanding bandwidth and connectivity requirements which ultimately affects the voice and meeting quality in Teams.
Multiple Choice: Which form of reporting in Microsoft Teams provides specific details about users and their call history over a specified period of time?
- A. Summary Reports
- B. User Activity Reports
- C. Usage Reports
- D. Live Event Reports
Answer: B. User Activity Reports
Explanation: User Activity Reports provide detailed information on how specific users in an organization are using Microsoft Teams and their call history.
True/False: In Microsoft Teams, it is not possible to generate reports that cover an entire organization.
- True
- False
Answer: False
Explanation: It is possible to generate organization-wide reports in Microsoft Teams, which help in understanding the usage and quality scenario for all users.
Multiple Choice: For what purpose can IT admins use the Microsoft Teams usage analytics?
- A. For monitoring team performance
- B. For seeing trends over time
- C. For providing employee feedback
- D. For correcting grammar and spelling issues
Answer: B. For seeing trends over time
Explanation: Microsoft Teams usage analytics can provide IT admins with insights into how Teams is being used over time, helping to identify any potential issues or areas for improvement in usage.
Interview Questions
What tool can you use within Microsoft Teams to monitor call and meeting quality?
The Call Quality Dashboard (CQD) in Microsoft Teams provides comprehensive insight into the call and meeting quality.
What is the main purpose of Call Analytics in Microsoft Teams?
Call Analytics in Microsoft Teams allows administrators to diagnose call or meeting problems for users. It provides detailed information about individual calls and meetings.
What kind of data can be seen in the Call Quality Dashboard?
The Call Quality Dashboard provides data such as volume of calls, success rate, failure rate, audio quality, and network parameters.
What is the importance of Network Quality data in Microsoft Teams’ Call Quality Dashboard?
Network Quality data can help you identify if network problems existed when a user experienced a poor call or meeting.
Can you monitor live events in Microsoft Teams?
Yes, live event usage can be monitored using Live event usage reports in Microsoft Teams.
How can you track the usage of Microsoft Teams in your organization?
The Teams usage report in the Microsoft Teams admin center provides a view of how your users are using Teams to communicate and collaborate.
What is the use of Session Detail Report in Microsoft Teams?
It helps you investigate specific calls and meetings for individual users and to see specific device and network-related data.
How often is the Call Quality Dashboard’s data updated in Microsoft Teams?
The data in the Call Quality Dashboard is updated every 30 minutes.
Where can you find the user feedback submitted regarding calls and meetings in Microsoft Teams?
You can find user feedback in the ‘User feedback’ reports in the Teams admin center.
What is the role of Rate My Call feature in Microsoft Teams?
The ‘Rate My Call’ feature allows users to provide feedback on call quality and report any problems experienced during a call, helping to monitor and improve the quality of calls.
How can you diagnose a Teams live event issue?
You can use the live event Troubleshooting tool in the Teams admin center to diagnose any issue related to Teams live events.
What is the use of ‘Device usage’ report in Microsoft Teams?
‘Device usage’ report provides information about Teams devices used in your organization.
How can you track participant attendance during a Teams meeting?
You can track participant attendance by using the ‘Attendance reports’ feature in Teams meetings.
Can you monitor third party phones usage in Microsoft Teams?
Yes, the Teams phones (third party) usage report provides detailed information about Teams phones from third-party manufacturers.
How can you check the network performance in Microsoft Teams?
By using the Network Performance tool in the Teams admin center, network performance can be checked.
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