In Microsoft’s Power Virtual Agents, “Suggest topics” is a feature that helps you identify common user-specific queries from existing content like FAQs. It uses AI to underline the most asked questions from your existing content and suggests them as potential topics for your bot.
Typically, you would have to manually create topics and associated conversations in the chatbot. But, with the “Suggest topic” feature, you can simply input your website’s URL, or upload a document, and the AI will generate topics based on user queries found in the provided content.
Let’s delve deeper into how you can convert FAQs into topics using “Suggest topics”.
How to Create Topics from Existing FAQs: A Step-by-step guide
- Identify Existing FAQs: Go through your webpages or documents to identify potential FAQs that the bot could answer.
- Access Suggest Topics Feature: Navigate to the “Topics” option on the main menu in the Power Virtual Agents portal. Hit the “Suggest Topics” option.
- Provide Source Location: You can either enter the URL where your FAQs are hosted, or upload your document that contains the FAQs.
- Wait for it!: Power Virtual Agents will then pull keywords and phrases from your content, identifying potential topics. This might take a few minutes.
- Review and Create Topics: Once the extraction of topics is done, it will present you a catchy list of topics. Review these suggested topics, select the ones you want, and click on “Add to topics”.
Adding Conversation to a Created Topic
After creating topics from suggested ones, we need to help the bot understand how to respond to each topic by defining the conversation. Conversations can be defined using the “Go to authoring canvas” button present on the detail page of each topic. In the authoring canvas, you can add messages, ask questions, exec a flow, call an action, end the conversation, go to another topic, or conditionally control the conversation between these options.
Summary
The ‘Suggest topics’ feature is an effective way to create a dynamic chatbot that can respond to most common user queries. It lessens the manual effort as you no longer need to manually pick user queries from your FAQ and write a bot response for each one; Power Virtual Agents AI does it for you.
Hence, understanding the ‘Suggest topics’ feature thoroughly can be rewarding for the PL-900 Microsoft Power Platform Fundamentals exam. It can also become your go-to option every time you develop a chatbot since it makes the process faster and more effortless.
Remember, a well-trained chatbot, enriched with topics, can improve customer satisfaction by delivering instant, accurate responses. So leverage this distinct feature of Power Virtual Agents and add value to your PL-900 exam preparation.
Practice Test
True or False: The “Suggest Topics” feature in Microsoft Power Platform helps in creating topics from pre-existing FAQs.
- True
- False
Answer: True
Explanation: The “Suggest Topics” feature is designed to help users create topics from pre-existing FAQs, helping to automate and simplify the process.
What is the primary purpose of the “Suggest Topics” feature in Microsoft Power Platform?
- A. To create chatbots
- B. To design web pages
- C. To generate topics from FAQs
- D. To analyze data
Answer: C. To generate topics from FAQs
Explanation: The “Suggest Topics” feature is primarily used to create new topics from existing FAQs, allowing for efficient and automated content creation.
True or False: “Suggest Topics” feature in Microsoft Power Platform requires complex coding knowledge.
- True
- False
Answer: False
Explanation: The “Suggest Topics” feature is designed to be user-friendly and does not require any complex coding knowledge. It simplifies the process of creating topics from existing FAQs.
Can the “Suggest Topics” feature in Microsoft Power Platform be used to create multi-language FAQs?
- A. Yes
- B. No
Answer: A. Yes
Explanation: The “Suggest Topics” feature supports creating FAQs in multiple languages, broadening its usability.
The topics suggested by “Suggest Topics” in Power Platform can be modified manually.
- A. True
- B. False
Answer: A. True
Explanation: Users have the flexibility to modify the suggested topics manually. This allows for greater control and customization in the generation of topics from FAQs.
Microsoft Power Platform’s “Suggest Topics” can use FAQs from which of the following sources?
- A. Websites
- B. Word documents
- C. PDF files
- D. All of the above
Answer: D. All of the above
Explanation: Microsoft’s “Suggest Topics” can extract FAQs from all these sources, providing a versatile solution for content creators.
True or False: “Suggest Topics” feature in Microsoft Power Platform only supports English language FAQs?
- True
- False
Answer: False
Explanation: “Suggest Topics” supports various languages, making it a versatile feature for creating topics from FAQs in different languages.
Is it necessary to have existing FAQs to use the “Suggest Topics” feature in Microsoft Power Platform?
- A. Yes
- B. No
Answer: A. Yes
Explanation: The “Suggest Topics” feature creates topics based on pre-existing FAQs, hence, it’s necessary to have FAQs to use this feature.
The generated topics in Microsoft Power Platform using “Suggest Topics” can be linked with which of the following?
- A. Entities
- B. Dialogs
- C. Both A and B
- D. None of the above
Answer: C. Both A and B
Explanation: The generated topics can be linked with both entities and dialogs, enabling the creation of comprehensive conversational flows.
True or False: “Suggest Topics” in Microsoft Power Platform can help in automating the process of generating content.
- True
- False
Answer: True
Explanation: “Suggest Topics” uses artificial intelligence to generate content from FAQs, providing an automation advantage.
Interview Questions
What is the purpose of “Suggest topics” in Power Virtual Agents?
The Suggest topics feature in Power Virtual Agents helps discover new topics by analyzing existing customer inquiries or data sources such as web pages and FAQs.
How does the “Suggest topics” feature process the FAQs?
“Suggest topics” utilizes an AI model to extract potential topics from sentences that are frequently used in your existing FAQs.
Can I use “Suggest topics” to generate topics from different data sources?
Yes, you can use the “Suggest topics” feature to generate topics from several data sources such as FAQs, support emails, chat logs etc.
How do Power Virtual Agents make use of the suggested topics?
Power Virtual Agents use these suggested topics to create and train chatbot conversations.
Can I modify and refine the topics suggested by the “Suggest topics” feature?
Yes, users can review, modify, and refine the topics suggested by the “Suggest topics” feature before accepting them.
How will the “Suggest topics” feature benefit the end-user?
The “Suggest topics” feature helps improve the overall user experience by ensuring the chatbot can handle a broader range of customer inquiries.
What is the importance of having diversified data sources when using “Suggest topics” feature?
Diversified data sources help “Suggest topics” to come up with a broader range of potential topics, making the chatbot more robust and well-rounded.
Can “Suggest topics” utilize FAQ problem-solution structures?
Yes, “Suggest topics” can utilize this structure when creating topics from FAQs, helping to generate contextually accurate and effective chatbot responses.
What type of AI does Microsoft Power Platform use for “Suggest topics” feature?
Microsoft Power Platform uses AI powered by Microsoft AI technology for the “Suggest topics” feature.
Is it possible to apply “Suggest topics” to extract content from non-English sources?
Currently, “Suggest topics” feature only supports English sources as per Microsoft’s official documentation.
Can “Suggest topics” lead to creation of duplicate topics in Power Virtual Agents?
Yes, it’s possible. To avoid this, users should review and refine the topics suggested by the “Suggest topics” feature and eliminate any redundancies.
Can the topics generated by “Suggest topics” be exported for use in other tools or platforms?
Once generated, topics can be converted to chatbots in Power Virtual Agents. Whether they can be exported to other tools depends on the compatibility of the other platforms.
Does the “Suggest topics” feature automatically add suggested topics to the chatbot of Power Virtual Agents?
No, it doesn’t. Users must review and approve the suggested topics before they are incorporated into the chatbot.
Can “Suggest topics” be used for FAQs that are confidential or sensitive in nature?
Users should only use “Suggest topics” for FAQs that can be shared with Microsoft, as data processed by “Suggest topics” might be stored and used to improve Microsoft services.
How can I enhance the efficiency of “Suggest topics” feature?
Users can enhance the efficiency by providing the feature with diversified and substantial amount of data from different sources like FAQs, support emails and chat logs.
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