Practice Test

True or False: AWS Professional Services offer a broad spectrum of global services to help you achieve your project goals.

  • True
  • False

Answer: True

Explanation: AWS Professional Services is designed to assist customers with cloud strategies, deployments, and operations, thereby aiding them in fulfilling their project objectives.

AWS Solutions Architects provide customers with guidance on AWS applications, but are not involved in building and deploying actual projects. Is this statement true or false?

  • True
  • False

Answer: False

Explanation: AWS Solutions Architects not only provide guidance on applications but also help build and deploy development frameworks to AWS projects.

What role do AWS Professional Services play in AWS?

  • A) Help in managing AWS Cloud
  • B) Offer wide-ranging global services to help with project goals
  • C) Make coffee for AWS staff
  • D) Design the AWS website

Answer: B) Offer wide-ranging global services to help with project goals

Explanation: AWS Professional Services is a global team of professionals who assist clients with their move to the cloud by offering various services tailored to meet their project goals.

AWS Solutions Architects use which of the following methods to assist clients?

  • A) Training and workshops
  • B) Whitepapers
  • C) Framework building and deploying
  • D) Withdraw funds from clients’ bank accounts

Answer: A) Training and workshops, B) Whitepapers, C) Framework building and deploying

Explanation: AWS Solutions Architects assist clients through training and workshops, providing whitepapers, and building and deploying custom frameworks.

True or False: AWS Professional Services and AWS Solutions Architects serve absolutely no purpose in AWS.

  • True
  • False

Answer: False

Explanation: Both AWS Professional Services and AWS Solutions Architects play crucial roles in AWS in helping customers optimize their use of AWS services.

Which of the following options are available for customers needing technical assistance at AWS?

  • A) AWS Product Managers
  • B) AWS Support Plans
  • C) AWS Professional Services
  • D) AWS Solutions Architects

Answer: B) AWS Support Plans, C) AWS Professional Services, D) AWS Solutions Architects

Explanation: For technical assistance, AWS offers support plans, professional services, and the assistance of Solution Architects. AWS Product Managers are not customer-facing roles for technical assistance.

AWS Professional Services offers what type of assistance?

  • A) Providing laundry services
  • B) Giving loans to small businesses
  • C) Assisting with cloud strategies, deployments, and operations
  • D) Managing AWS’s social media accounts

Answer: C) Assisting with cloud strategies, deployments, and operations

Explanation: AWS Professional Services is dedicated to helping its clients with their cloud strategies, deployments, and operations.

True or False: Only AWS Solutions Architects can provide professional services in AWS.

  • True
  • False

Answer: False

Explanation: Aside from AWS Solutions Architects, AWS also has a Professional Services team that provides expert services to customers.

Multiple Select: AWS Solutions Architects assist in which of the following ways?

  • A) Providing guidance on best practices
  • B) Building and deploying development frameworks
  • C) Training on AWS applications
  • D) Driving AWS’s sales and marketing efforts

Answer: A) Providing guidance on best practices, B) Building and deploying development frameworks, C) Training on AWS applications

Explanation: While AWS Solutions Architects play many roles, their main functionalities include offering guidance on best practices, building and deploying development frameworks, and training on AWS applications.

True or False: AWS Support Plans are not part of the technical assistance options available at AWS.

  • True
  • False

Answer: False

Explanation: AWS support plans are indeed part of the technical assistance options provided by AWS. They come in different scales to meet different customer requirements.

Interview Questions

Name a few technical assistance options available at AWS?

AWS offers several types of technical assistance including AWS Professional Services, AWS Solutions Architects, AWS Support, and AWS Managed Services.

What is the main role of AWS Professional Services?

AWS Professional Services help in creating, deploying, and managing applications in the AWS cloud. They encompass a broad range of expertise and services such as consultants to assist with cloud strategy, workload-specific advice, end-to-end deployment help, etc.

Can you briefly describe the role of AWS Solutions Architects?

AWS Solutions Architects help customers design and build solutions using AWS cloud technology. They offer technical expertise and design guidance across storage, compute, networking, security, application architecture, and cost optimization.

Is AWS Managed Services part of the AWS technical assistance offerings?

Yes, AWS Managed Services (AMS) provides ongoing management of your AWS infrastructure so you can focus on your applications and circumvents the need for internal resources for daily infrastructure operations.

What are the types of plans offered by AWS Support?

AWS Support provides four primary plans: Basic (free), Developer, Business, and Enterprise. The level of service and accessibility to technical assistance varies with each plan.

Which AWS technical support resource would be most suitable for a company designing a complex application architecture?

The AWS Solutions Architects would be most suitable as they provide technical expertise and design guidance on AWS, covering a multitude of architectural best practices to help the company construct a reliable and scalable application.

In which scenario would one use AWS Professional Services?

AWS Professional Services should be engaged in scenarios where a company wants to migrate an on-premise server to the AWS cloud, or when needing assistance in developing a cloud strategy or deploying a complex cloud-based application.

What level of AWS support is recommended for mission-critical use?

For mission-critical use, the AWS Enterprise Support plan is recommended, which provides 24×7 technical support from high-quality engineers, fast response times, and a dedicated Technical Account Manager (TAM).

Is AWS Training and Certification part of the AWS technical assistance offerings?

While not technical support in the traditional sense, AWS Training and Certification forms an essential part of the support system by providing individuals and businesses with the knowledge and skills to efficiently leverage AWS services and solutions.

What sets the Enterprise Support plan apart from other AWS Support plans?

The Enterprise Support plan offers the most comprehensive level of assistance with a dedicated Technical Account Manager (TAM), 24/7 access to Cloud Support Engineers, and fastest response times, making it ideal for mission-critical workloads.

What is the purpose of a Technical Account Manager in the Enterprise Support plan?

A Technical Account Manager (TAM) proactively monitors the customer’s AWS infrastructure, provides guidance, best practices, and also acts as a liaison to access AWS’ other resources when needed.

What encompass AWS Trusted Advisor?

AWS Trusted Advisor is an online tool that provides real-time guidance to help provision resources following AWS best practices, focusing on areas such as cost optimization, security, fault tolerance, service limits, and performance improvement.

What services are offered by AWS Managed Services (AMS)?

AWS Managed Services (AMS) provides a range of services including provision operations, patch management, security and access management, continuity management, backup and restore, and logging and monitoring.

Can you describe “AWS Well-Architected Framework”?

The AWS Well-Architected Framework is a set of architectural best practices and core strategies designed to help users build secure, high-performing, resilient, and efficient infrastructure for their applications.

What is the key function of AWS Support API?

AWS Support API provides programmable access to AWS Support functions, enabling developers to build applications, scripts, or tools to perform tasks such as creating and managing support cases, or retrieving Trusted Advisor checks.

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