Organizations can provide feedback directly through the Microsoft 365 admin center. This platform is ideal for providing feedback on usability issues, bugs or suggesting improvements.
- Login to the admin center.
- In the left-hand corner, select “Health.”
- Click on “Message Center.”
- Click on the feedback button – usually depicted with a speech bubble icon.
Microsoft actively encourages feedback through the Admin Center as they understand the users of these administrative tools are at the coal face of functionality and usability.
2. UserVoice
UserVoice is another platform where companies can provide feedback on Microsoft 365 and is specific to different products within the suite. Here, not only can you file your own feedback, but you can also vote and comment on other user’s feedback. Microsoft frequently reviews suggestions at UserVoice. You can access UserVoice via the link: https://microsoft365.uservoice.com/
3. Office Insider Program
The Office Insider program is a venue designed for users who want to benefit from early access to the new releases and updates. As an Insider, you get to provide input on the new features before they are rolled out to the general public. You can sign up to be part of the Office Insider Program at the official website.
4. Microsoft Tech Community
Microsoft encourages its user to engage, collaborate and learn from experts in the Microsoft Tech Community. This digital hub is not only an excellent way of discussing topics directly related to Microsoft 365 Fundamentals, but it’s also a proper place to share thoughts on product and service improvements.
5. Microsoft Support
Lastly, should an organization face significant issues that hinder their interaction or use of any Microsoft 365 service, reaching out directly to Microsoft Support may be necessary.
To summarize, here’s the comparison of different channels for communicating with Microsoft:
| Channel | Best Used For |
|---|---|
| Microsoft 365 Admin Center | Usability issues, bugs, improvement suggestions |
| UserVoice | Voting system for suggestions and new features |
| Office Insider Program | Early access and leading-edge feature input |
| Microsoft Tech Community | Discussing thoughts on improvements |
| Microsoft Support | Significant issues that hinder service use |
Each of these methods of communication has its merits and users should select the most appropriate channel based upon their feedback. Microsoft is keen to hear from its user base and provide a range of channels to ensure this communication can flow efficiently and effectively.
Practice Test
True or False: Microsoft encourages organizations to provide feedback about their products and services improvement.
- True
- False
Answer: True
Explanation: Microsoft actively involves customers in providing feedback to facilitate improvements in their products and services.
Which of these are possible ways to communicate with Microsoft about product and service improvements?
- a) Sending a direct email to the CEO
- b) Writing a public blog post criticizing the product
- c) Posting on Microsoft UserVoice forums
- d) Contacting Microsoft Support
Answer: c. Posting on Microsoft UserVoice forums. d. Contacting Microsoft Support
Explanation: UserVoice forums and Microsoft Support are proper avenues through which organizations can communicate improvements or feedback.
True or False: Microsoft UserVoice is a tool meant for external developers to communicate new feature ideas to Microsoft.
- True
- False
Answer: True
Explanation: Microsoft UserVoice, an online tool, allows customers and external developers to suggest new features and vote on them, providing valuable feedback to Microsoft.
Multiple select: Which of the following is a method for providing feedback about Office 365?
- a) Microsoft 365 admin center
- b) Feedback button in Office 365 apps
- c) Visiting Microsoft headquarters in person
- d) Calling Microsoft’s public relations department
Answer: a. Microsoft 365 admin center. b. Feedback button in Office 365 apps
Explanation: Feedback on Office 365 can be given through the Microsoft 365 admin center or by clicking on the feedback button in Office 365 apps.
True or False: Product and service improvements suggestions can only be accepted if they come from a Certified Microsoft Engineer.
- True
- False
Answer: False
Explanation: Suggestions are viable and adaptable regardless of the source, they do not have to direct from a Certified Microsoft Engineer.
True or False: Microsoft does not prioritize user feedback when considering product improvements.
- True
- False
Answer: False
Explanation: Microsoft highly values user feedback and often considers it when planning product improvements.
Single select: Which of these platforms is not used by organizations to communicate product and/or service improvements to Microsoft?
- a) Microsoft UserVoice
- b) Microsoft Support
- c) Social Media (e.g. Twitter, Facebook)
- d) Local radio station
Answer: d. Local radio station
Explanation: Microsoft UserVoice, Microsoft Support and Social Media are utilized to send feedback. Local radio stations are not typically used for this purpose.
Multiple select: Which of the following belong to the primary channels through which organizations can provide product feedback to Microsoft:
- a) Microsoft Tech Community
- b) Microsoft UserVoice
- c) Microsoft Teams
- d) Windows Feedback hub
Answer: a. Microsoft Tech Community. b. Microsoft UserVoice. d. Windows Feedback hub
Explanation: These are some of the main channels where organizations can provide feedback to Microsoft about their products and services.
True or False: Microsoft Tech Community is a forum for users to discuss issues related to Microsoft’s products, but Microsoft does not use this for collecting feedback.
- True
- False
Answer: False
Explanation: Microsoft Tech Community is a platform where discussions around Microsoft products are held and Microsoft does collect feedback from here as well.
True or False: Using the Feedback button in Microsoft 365 apps is a recommended way to suggest product improvements.
- True
- False
Answer: True
Explanation: Microsoft 365 apps have a feedback button provided for direct user feedback to improve their products and services.
Interview Questions
What are the primary ways an organization can communicate with Microsoft about product and service improvements?
The primary ways are through the UserVoice platform, Microsoft 365 Roadmap, Microsoft 365 feedback feature, and direct contact with Microsoft Support.
What is the function of Microsoft’s UserVoice platform?
UserVoice is an online platform that Microsoft uses to obtain feedback from users. It allows users to submit suggestions for product and service improvements.
What is the Microsoft 365 Roadmap?
The Microsoft 365 Roadmap provides information about new features that are in development, rolling out or launched.
Can an organization contact Microsoft Support to provide feedback and suggestions for improvements?
Yes, organizations can directly contact Microsoft Support to provide feedback and suggestions for improvements.
How can an organization access the UserVoice platform?
Organizations can access the UserVoice platform by visiting the specific product page on the Microsoft UserVoice website.
What is the purpose of the feedback button in Microsoft 365?
The feedback button in Microsoft 365 allows users to directly provide feedback on the product or service they are using within the Microsoft 365 environment.
Are all suggestions on UserVoice taken into consideration by Microsoft?
All suggestions are considered, although Microsoft prioritizes its development according to the volume of similar requests or the overall potential impact of the suggestion.
Can organizations track the status of their feedback or suggestion?
Yes, organizations can track the status of their feedback on the Microsoft 365 Roadmap or through status updates provided on the UserVoice platform.
How can organizations encourage Microsoft to consider their suggestions?
By submitting detailed feedback and encouraging others to vote on their suggestions on the UserVoice platform, organizations can increase the visibility and potential prioritization of their suggestions.
Can organizations communicate with Microsoft about product and service improvements during the preview phases of new features?
Yes, Microsoft encourages feedback during the preview phases of new features, as this is a critical stage for identifying and resolving any potential issues before a wider release.
Is there a limit to the number of suggestions an organization can make on the UserVoice platform?
There is no limit to the number of suggestions, but it is beneficial to first check if similar suggestions already exist to minimize duplicate entries and consolidate voting.
How is feedback submitted via the Microsoft 365 feedback feature managed?
Feedback submitted via the Microsoft 365 feedback feature is collected and sorted by Microsoft. The feedback is then used to improve the features and services of Microsoft 365.
Can organizations provide feedback on discontinued or deprecated features?
Yes, feedback can be provided on all aspects of Microsoft’s products and services, including those that have been discontinued or deprecated.
How does Microsoft inform organizations about changes made based on their feedback?
Microsoft typically provides updates about changes influenced by feedback on the Microsoft 365 Roadmap and UserVoice platform.
How does voting on UserVoice influence the development of Microsoft’s products and services?
Microsoft considers the number of votes a suggestion receives on UserVoice in prioritizing development efforts. The more votes a suggestion receives, the more likely it is to be considered for development.
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