Call Quality Dashboard (CQD) is an integral tool provided by Microsoft, dedicated to optimizing the call performance in Microsoft Teams. Through its sophisticated analysis, the real-time diagnostic capabilities of the CQD provide HUD (Heads up Display) to the IT admin to evaluate the call quality and rectify any operational anomalies encountered.
Understanding the importance of efficient call quality, particularly in firms deploying Microsoft Teams for daily communication, mastering the use of the CQD has become a vital component for MS-700 (Managing Microsoft Teams) exam aspirants. This article aims to provide an in-depth analysis of the CQD, illustrating how it aids in identifying potential issues.
1. Obtaining a comprehensive view
With the CQD, you’ll acquire a clear understanding of call quality across your organization. The CQD enables admins to take broad views of the Teams calls and meetings made across the organization, thus easily identifying trends and gaining insights into participation behavior, including modalities utilized, locations of the participants, and networks involved.
2. Identifying problem areas
The CQD provides robust filtering capabilities that facilitate pinpointing common call quality issues. For instance, CQD’s ability to show call quality by network will allow you to identify whether a poor call was from internal networks or external.
Example: Suppose calls made from a specific conference room consistently manifest poor quality. In the CQD, you could use the ‘Building’ filter to view call quality of all such calls, and then isolate the issue such as a faulty network device for resolution.
3. Generating custom reports
The CQD provides functionality to generate custom reports tailored to the organization’s specific requirement. This feature allows proactive analysis and aids in diagnosing potential issues before they escalate.
4. Troubleshooting call quality issues
The CQD empowers administrators to review Calls and Meetings in order to diagnose live event problems. It presents detailed data on location, different systems, and networks, making it a potent troubleshooting tool. The insights it provides into audio, video, and sharing quality in a team ultimately help in mitigating problems promptly.
Example: For video issues, you can investigate the audio codec, video ratio, packet loss, jitter, or render frame rate. For audio issues, examine the audio codec, packet loss, jitter, and devices used.
5. Analyzing network health with summary reports
CQD offers summary reports to analyze the overall network health, hence identifying network issues contributing to poor call quality. These reports present an overview of important call quality metrics across the organization, which can be used to make informed improvements.
Table: Metrics featured in the summary report
| Metrics | Description |
|---|---|
| Poor Calls | The percentage of calls that are of poor quality |
| Calls with bad microphone | The percentage of calls where a bad microphone is detected |
| Calls with bad network conditions | The percentage of calls that were impacted by poor network conditions |
| Calls from poor Wi-Fi connections | The percentage of calls made from locations with poor Wi-Fi connectivity |
In conclusion, the Call Quality Dashboard is an invaluable tool when using MS Teams, offering insights beyond surface-level interactions. MS-700 exam aspirants should familiarize themselves with this powerful platform to effectively manage call quality issues in real-world deployments. Applying the CQD examples discussed in this article in a practical environment will strengthen your knowledge base as you proceed with your MS-700 exam preparation.
Practice Test
True or False: The Call Quality Dashboard (CQD) can be used to identify and address potential issues in Teams call quality.
- True
- False
Answer: True
Explanation: The Call Quality Dashboard is a tool offered by Microsoft Teams that provides insights into the quality of calls and meetings to enable troubleshooting and improve communication quality.
Can the Call Quality Dashboard (CQD) provide insights based on network locations?
- Yes
- No
Answer: Yes
Explanation: The CQD can provide insights based on network locations which allows IT administrators to identify problematic network locations and address potential issues.
What categories of data can be identified using the Call Quality Dashboard (CQD)?
- A. Per-user call analytics
- B. Summary reports
- C. Details reports
- D. Media quality comparison
Answer: All of the above
Explanation: CQD provides capabilities to view detailed reports of call and meeting quality, per-user call analytics, summary reports and media quality comparisons.
True or False: The CQD can only be used after problems have been reported.
- True
- False
Answer: False
Explanation: The CQD can be used proactively to monitor call quality and identify potential issues before they impact users.
True or False: The Call Quality Dashboard can only display data for the last 30 days.
- True
- False
Answer: False
Explanation: The CQD can display data for up to 60 days, providing a look at medium-term trends in Teams call quality.
Which of the following information can be obtained from the Summary reports available in Call Quality Dashboard (CQD)?
- A. Number of calls
- B. Call duration
- C. Call volume
- D. All of the above
Answer: All of the above
Explanation: The Summary reports in CQD provide an overview of the calls including the number of calls, call duration, and call volume.
Is it possible to create a custom report in the Call Quality Dashboard (CQD)?
- Yes
- No
Answer: Yes
Explanation: You can build custom reports in the CQD to focus on quality issues specific to certain locations or networks.
Does the Call Quality Dashboard (CQD) allow the identification of issues with specific devices used in calls?
- Yes
- No
Answer: Yes
Explanation: CQD enables identification of specific devices that might be contributing to poor call quality.
Is user-level data anonymized in the Call Quality Dashboard (CQD)?
- Yes
- No
Answer: Yes
Explanation: To protect privacy, the CQD anonymizes user-level data by default.
Can Call Quality Dashboard (CQD) provide insights about different versions of Teams client?
- Yes
- No
Answer: Yes
Explanation: CQD can provide insights about the performance of different versions of Teams client, helping to identify potential issues with specific versions.
True or False: The Security and Compliance center of Microsoft Teams provides data for the Call Quality Dashboard.
- True
- False
Answer: False
Explanation: Data for the CQD is collected from call and meeting metadata, and not from the Security and Compliance center of Microsoft Teams.
Interview Questions
What is the purpose of using the Call Quality Dashboard in Microsoft Teams?
The Call Quality Dashboard in Microsoft Teams is used to identify potential issues that may impact call quality within the organization. It provides detailed reports about network performance, device usage, connectivity, and other factors influencing call quality.
How does the Call Quality Dashboard help in managing Microsoft Teams?
The Call Quality Dashboard provides crucial data for diagnosing call quality issues, such as reports on volume, quality, failure, and system usage. It assists administrators in identifying, troubleshooting, and fixing these issues, hence improving Teams’ usage and performance.
Can the Call Quality Dashboard identify individual call issues?
Yes, the Call Quality Dashboard can drill down and provide details on individual calls. This information enables administrators to troubleshoot specific issues effectively.
How quickly can the Call Quality Dashboard reflect the call data?
The Call Quality Dashboard usually reflects call data within 30 minutes of the call’s end. However, it can take up to 24 hours for all data to be available.
In the Call Quality Dashboard, what is the “Network Assessment test”?
The Network Assessment test in the Call Quality Dashboard is a set of tests that you can run to evaluate your network’s readiness for Teams. It helps identify any potential issues such as packet loss, jitter, or latency.
What role does a network play in call quality, as indicated by the Call Quality Dashboard?
The network plays a crucial role in call quality. Poor network conditions like high latency, high packet loss, and low bandwidth can adversely affect call quality. The Call Quality Dashboard helps identify such network-related issues.
What kind of device usage information can be derived from the Call Quality Dashboard?
The Call Quality Dashboard provides information about the devices used in Teams’ calls and meetings. It can identify potential issues with specific employee devices, such as outdated software or compatibility issues.
How effective is the Call Quality Dashboard in troubleshooting Teams call quality issues?
The Call Quality Dashboard is highly effective in troubleshooting Teams call quality issues. It provides detailed call analytics that helps to identify and address the root causes of call quality problems.
Can the Call Quality Dashboard provide information about user feedback on call quality?
Yes, the Call Quality Dashboard can provide information about user feedback. This feedback includes users’ ratings of call quality and any comments they might have added, providing useful insights for troubleshooting.
How does Call Quality Dashboard improve the managing of Microsoft Teams?
The Call Quality Dashboard assists in managing Microsoft Teams by providing data and insights that allow administrators to ensure optimal call quality. By pinpointing issues and offering detailed call analytics, administrators can prevent potential problems, enhance user experiences, and improve overall communications within the organization.
What kind of connectivity details are offered by the Call Quality Dashboard?
The Call Quality Dashboard offers details about the connection used during Teams’ calls or meetings. This includes details such as the type of network used (Wired, Wi-Fi, Cellular, etc.), and any possible issues with the connection that might impact call quality.
What type of call failure information does the Call Quality Dashboard provide?
The Call Quality Dashboard provides detailed information about call failures, including the types of failures (such as dropped calls or connection failures), when they occurred, and potential reasons for these failures.
How can the Call Quality Dashboard help improve the performance of Microsoft Teams across an organization?
The Call Quality Dashboard can help improve the performance of Microsoft Teams by proactively identifying and addressing call quality issues. This can lead to enhanced user experiences, reduced downtime, and improved productivity across the organization.
What sort of assistance does the Call Quality Dashboard provide toward ensuring network readiness for Teams?
The Call Quality Dashboard, through its Network Assessment test, helps diagnose the network’s readiness for accommodating Teams’ traffic. It can help identify potential problem areas such as high latency or packet loss that could affect the performance of Teams.
What information can the Call Quality Dashboard provide about system usage in Teams?
The Call Quality Dashboard can provide detailed information about system usage in Teams, including the number of users, the volume of calls, the types of devices being used, and any potential system-related issues that might be affecting call quality.
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